Frequently Asked Questions
Once your payment is confirmed, log into the Move With Us App using the same email address you used at checkout. Your Program or Membership will be available in your account.
A Program is a single, standalone training plan with a set access period. Platinum Membership gives you ongoing access to all Programs, Challenges, Meal Guides, and On-Demand workouts for as long as your subscription is active.
Your access period is shown on the Program page at the time of purchase, giving you enough time to complete it at your own pace. Access starts on the Program's start date or your purchase date, whichever comes first, and won't be extended except in specific circumstances.
Yes. Your Membership renews automatically (Monthly or Annually), depending on your selected plan, unless you cancel at least 2 business days before your next billing date.
Annual Membership is a single upfront payment covering 12 months and renews every year, unless cancelled. Monthly Membership bills you on a recurring monthly basis. Both plans include identical features, the only difference is how you pay.
Yes. For website purchases, contact us at least 2 business days before your next billing date. For purchases made via the Apple App Store or Google Play, cancel directly through your Apple or Google account settings, as these platforms manage the billing.
Purchases are generally final once access has begun. Refunds or credits are only available where required by law, or if you're unable to continue a Program/Membership due to a medical condition (including pregnancy) — in which case, contact us with supporting evidence and we'll arrange a credit or refund for the unused portion. Read the full terms in our Terms & Conditions policy.
Yes, you can with our 7-Day Free Trial. New customers can access a 7-day free trial of Platinum Membership, activated via the app only (not web). Cancel at least 1 day before the trial ends if you don't want to be charged. Limited to one trial per customer.
Yes! You can choose to train at home or in the gym, depending on what works best for you. Simply switch between your available workout options in the Move With Us App to follow the Program wherever you train.
Absolutely! Our Exercise Swap feature allows you to personalise your workouts to suit your experience, ability and available equipment. You can choose from exercise swaps, regressions or progressions to make each movement easier, harder or better suited to you.
Yes! The Move With Us App gives you a range of tools to track your progress beyond just the number on the scales.
You can track your weight and measurements, steps, hydration, sleep, macros, daily goals and reflections, as well as your workout completion throughout your Program. You can also use Workout Notes to record the weights you use for each exercise, making it easy to see your strength progress over time.
