Refunds and Exchanges

1. Faulty (Other than where the fault is caused by the Customer);
2. Misdescribed (as determined by Move With Us in our sole discretion); or
3. The incorrect size was received due to a dispatch error (please note that we are only able to offer an exchange or refund if the size received does not match the size ordered).

FAULTY ITEMS 

Returns for Faulty items will be accepted where they are returned to our facility within 30 days of the purchase date. Items returned beyond this period will not be accepted by us, and will remain your responsibility. Returns will be accepted where the items are: 

1. Unworn, unused,  undamaged and unmarked; 
2. In their original condition and original packaging; and 
3. With the original labels, tags and promotional items. 

In the rare event that you receive a faulty item, you are required to send photo evidence to merch@movewithus.com. If your claim is justified, you will be offered a refund upon the item being received back into our facility. Please note that Move With Us has the right to assess the age and condition of the faulty item. Unless the item is deemed a genuine manufacturers fault, exchanges and refunds will not be provided. 

Please post your return to:

ATTN: Move With Us
5 / 18 Township Drive 
Burleigh Heads QLD 4220 

PACKAGING 

Please ensure that the item you are returning is packaged adequately to ensure that it is not damaged during return delivery to our facility. 

REFUNDS

In the event that you receive a faulty item and we are unable to exchange that item for you we will refund you. Refunds will be processed via your original payment method. Your refund will be processed as soon as we receive your faulty item(s) back at our facility. Please allow 3-10 working days after we receive that item for your refund to appear in your account.

COST OF RETURNS  

Please note that you are responsible for the costs of returning any item(s) to our facility. Any returned item(s) are your property and remain your responsibility until they reach our facility. 

In our experience, return parcels often get lost if you write ‘Return to Sender’. When placing your return, please include your details so that we can process the parcel when it arrives back in our facility. We recommend using a trackable or insured postage method. Move With Us will not be liable for items that do not reach our facility and cannot be tracked.

EUROPEAN UNION CUSTOMERS - WITHDRAWAL RIGHTS FOR DIGITAL PRODUCTS & SERVICES

This section applies only to purchases made directly through the Move With Us website by consumers located in the European Union.

Move With Us provides digital content and subscription services, including fitness programs, nutrition resources and app-based content that are available immediately after purchase. By completing your purchase and accessing your content, you expressly request immediate access to these digital services and acknowledge that, where permitted by applicable law, your statutory 14-day right of withdrawal may be lost or reduced once access has commenced.

EU consumers may exercise any applicable withdrawal rights using the withdrawal functionality available on our website or by contacting our support team within the applicable withdrawal period.

Purchases made through the Apple App Store, Google Play Store, or other third-party platforms are subject to the refund, cancellation, and withdrawal policies of the relevant platform.

Nothing in this Refund Policy limits any mandatory consumer rights available under applicable law.