Digital Access

1. How Access Works

All Move With Us products, including Programs and Platinum Membership, are delivered digitally through the Move With Us App. There's no physical item shipped. Once your payment is confirmed, access is granted to your account, so you can get started straight away.

2. Getting Started

Download the Move With Us App from the Apple App Store or Google Play, then log in using the same email address used at checkout to activate your purchase. If access doesn't appear right away, allow a few minutes for your account to sync, or contact our team for help.

3. Access Period

Programs: Access runs for the period specified on the individual Program page. at the time of purchase. This period is designed to give you enough time to complete the Program and won't be extended, except where required due to a medical condition (including pregnancy), in which case, contact us with supporting evidence and we'll offer a credit or refund for the portion you're unable to complete.

Platinum Membership: Access continues for as long as your subscription remains active and paid, renewing automatically on a monthly or annual basis depending on your plan.

4. Personal, Single-User Access

Your purchase is licensed for your personal use only and can't be shared, transferred, or used by anyone else. Downloadable items like eBooks, meal plans, and nutrition guides are for one copy, personal use only and can't be copied or redistributed.

5. Staying Connected

You'll need an internet connection and a compatible device to use the App and access your Programs, Meal Guides, and On-Demand workouts. Keeping your app updated ensures the best experience.

6. Cancellations & Refunds

Programs: All sales are final once access has commenced, except where required by law or due to a medical condition as outlined above.

Platinum Membership: You can cancel anytime. Cancelling stops future renewal renewals but doesn't refund the current billing period. You'll keep access through to the end of what you've already paid for.

Web purchases: Cancel by managing your subscription in your customer portal or contacting us at least 2 business days before your next billing date.
App Store / Google Play purchases: Manage or cancel directly through your Apple or Google account settings.

For full details, see our Refunds & Exchanges policy.

6. Questions?

Reach our team at i nfo@movewithus.com, Mon-Fri, 8am-4pm AEST.